Now through December, PARCELBIN is only $495!

    FAQ

    Frequently Asked Questions

    Do you ship?

    Yes. CITIBIN is available as a ready-to-assemble kit, and ships by ground freight in the continental United States. Currently CITIBIN shipping is free in the continental United States, and can ship internationally at cost.


    Do you offer discounts?

    Yes. We offer discounts to trade professionals and property managers. If you're an architect, landscape designer, developer, organizer, or trade contractor, let's talk trash!


    Can I DIY assemble my CITIBIN?

    Yes. We designed the CITIBIN kit to be easy to assemble, a la IKEA. All you need is the instruction manual, allen key, Phillips screwdriver, and a helper. A video tutorial will be available shortly, as well.


    Can you install CITIBIN for me?

    Yes. Please just add installation to your shopping cart.


    Does CITIBIN require much maintenance?

    No. Unlike wood that needs to be cleaned and sealed regularly, the CitiBin is very low maintenance. All that’s needed is a bit of standard cleaning. The bamboo siding will not warp, crack, or rust like wood, plastic, or metal enclosures.


    Can you make a CITIBIN enclosure for other stuff?

    Yes. We are designing enclosures for parcel boxes, food and dry cleaning delivery, strollers, bikes, and backyard storage. Let us know what you have in mind. We welcome customer input in design and participation in beta-testing new CITIBIN products.  


    What is the warranty?

    5 years. The CitiBin warranty is extended solely to the original purchaser and is non-transferable. The term of the warranty is 5 years from date of purchase against defects in material, parts and workmanship under normal use within the specified limitation and capacity. The warranty does not cover theft and shall not apply to defects caused by vandalism, negligence, accident, tampering, improper use, modification or any causes unrelated to defective material and workmanship.

    While CitiBin can and has been successfully used as a barrier to rodents, we do not guarantee that it will eradicate an existing rodent problem. Rodent infestations tend to be caused by poor trash hygiene, such as not closing bags and not securing lids, which CitiBin does not solve. We reserve the right to assess the nature of any reported defects within the warranty period and determine the best course of action to remedy the defects. This warranty excludes surface scratches caused by normal wear and tear and slight color fading due to exposure to the elements.

    There's a CITIBIN for everyone

    Yes. CITIBIN is available as a ready-to-assemble kit, and ships by ground freight in the continental United States. Currently, CITIBIN shipping is free within New York City's 5 Boroughs (Manhattan, Brooklyn, Queens, Bronx, and Staten Island). To take advantage of free shipping, please contact us at 347-549-4121. We also ship internationally at a cost.

    Yes. We offer discounts to trade professionals and property managers. If you're an architect, landscape designer, developer, organizer, or trade contractor, let's talk trash!

    Yes. We designed the CITIBIN kit to be easy to assemble, a la IKEA. All you need is the instruction manual, allen key, Phillips screwdriver, and a helper. A video tutorial will be available shortly, as well.

    Yes. Please just add installation to your shopping cart.

    No. Unlike wood that needs to be cleaned and sealed regularly, the CitiBin is very low maintenance. All that’s needed is a bit of standard cleaning. The bamboo siding will not warp, crack, or rust like wood, plastic, or metal enclosures.

    Yes! Our Standard and XL enclosures come with a "Trash and Recycling" powder coated metal sign bundle for every module purchased.

    Our PARCELBIN enclosures also come with a "Deliveries and Carriers" sign bundle.

    If you need a custom sign for a different purpose (such as "Storage" or "Strollers" sign) please contact us at info@citibin.com

    For PARCELBIN, you can use any combination padlock or electronic lock, such as a Kitlock from our partner CodeLocks. To learn more about Kitlock, click here.

    If you would like to purchase an electronic lock for your PARCELBIN please contact us at info@citibin.com.

    Our Standard and XL enclosures come outfitted with a hasp which enables you to use any padlock. We also offer custom locking mechanism upon request.*

    *Electronic locks and custom locking mechanisms are only available in the NYC Metro Area.

    To ensure a successful package delivery into your PARCELBIN, we recommend that you create accounts with the three most popular carriers (UPS, USPS, FedEx). This will ensure that they have the information needed to safely deliver your packages into your PARCELBIN.

    Once your account is created, make sure you edit your account preferences to include a specific delivery location and access code.

    UPS https://www.ups.com/us/en/help-center/sri/ups-my-choice-delivery-instructions.page
    USPS https://faq.usps.com/s/article/USPS-Delivery-Instructions-The-Basics
    FedEx https://www.fedex.com/en-us/delivery-manager.html

    As a final step, please make sure you display the "Carrier & Delivery" signs that come with your PARCELBIN in a visible area for your carriers (next to your doorbell or next to your front door, for example).

    Yes. We are designing enclosures for parcel boxes, food and dry cleaning delivery, strollers, bikes, and backyard storage. Let us know what you have in mind. We welcome customer input in design and participation in beta-testing new CITIBIN products.  

    5 years. The CitiBin warranty is extended solely to the original purchaser and is non-transferable. The term of the warranty is 5 years from date of purchase against defects in material, parts and workmanship under normal use within the specified limitation and capacity. The warranty does not cover theft and shall not apply to defects caused by vandalism, negligence, accident, tampering, improper use, modification or any causes unrelated to defective material and workmanship.

    While CitiBin can and has been successfully used as a barrier to rodents, we do not guarantee that it will eradicate an existing rodent problem. Rodent infestations tend to be caused by poor trash hygiene, such as not closing bags and not securing lids, which CitiBin does not solve. We reserve the right to assess the nature of any reported defects within the warranty period and determine the best course of action to remedy the defects. This warranty excludes surface scratches caused by normal wear and tear and slight color fading due to exposure to the elements.