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Frequently Asked Questions

 

Do you ship?

Yes. CITIBIN is available as a ready-to-assemble kit, and ships by ground freight in the continental United States. Currently CITIBIN shipping is free in the continental United States, and can ship internationally at cost.

Do you offer discounts? 

Yes. We offer discounts to trade professionals and property managers. If you're an architect, landscape designer, developer, organizer, or trade contractor, let's talk trash!

We offer a once-a-year 25% discount in the fall/winter if you pay in full for spring/summer delivery. This year, the 25% discount is available for orders placed by January 1, 2018, using promo code 25OFF.

Can I DIY assemble my CITIBIN?

Yes. We designed the CITIBIN kit to be easy to assemble, a la IKEA. All you need is the instruction manual, allen key, Phillips screwdriver, and a helper. A video tutorial will be available shortly, as well.

Can you install CITIBIN for me?

Yes...if you are in New York City.  

Does CITIBIN require much maintenance?

No. Unlike wood that needs to be cleaned and sealed regularly, the CitiBin is very low maintenance. All that’s needed is a bit of standard cleaning. The bamboo siding will not warp, crack, or rust like wood, plastic, or metal enclosures.

Can you make a CITIBIN enclosure for other stuff?

Yes. We are designing enclosures for parcel boxes, food and dry cleaning delivery, strollers, bikes, and backyard storage. Let us know what you have in mind. We welcome customer input in design and participation in beta-testing new CITIBIN products.  

What is the warranty?

5 years. The CitiBin warranty is extended solely to the original purchaser and is non-transferable. The term of the warranty is 5 years from date of purchase against defects in material, parts and workmanship under normal use within the specified limitation and capacity. The warranty does not cover theft and shall not apply to defects caused by vandalism, negligence, accident, tampering, improper use, modification or any causes unrelated to defective material and workmanship.

While CitiBin can and has been successfully used as a barrier to rodents, we do not guarantee that it will eradicate an existing rodent problem. Rodent infestations tend to be caused by poor trash hygiene, such as not closing bags and not securing lids, which CitiBin does not solve. We reserve the right to assess the nature of any reported defects within the warranty period and determine the best course of action to remedy the defects. This warranty excludes surface scratches caused by normal wear and tear and slight color fading due to exposure to the elements.

 
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There's a CITIBIN for everyone.